Automate customer remediation and KYC review
Identify outdated customer records, trigger standardized re-verification workflows, and collect updated documents at scale—without manual case-by-case reviews or engineering resources.
Trusted by global compliance leaders
Find customers who need review
Regulations change. Documents expire. Customers move to high-risk jurisdictions. Custom Views let you filter your entire customer base by any criteria, surfacing records that need remediation instantly.
Trigger remediation workflows at scale
Build standardized remediation templates once, then apply them to entire customer cohorts with Bulk Actions. Launch AML re-screening, request updated UBO documentation, or trigger identity re-verification across cases simultaneously while your team reviews outcomes, not inputs.
Customers fix their own records
Communication Hub sends automated requests with Client Portal links where customers resubmit expired IDs, upload new certificates, or update form responses. When documents are rejected, customers get instant notifications with clear reasons and one-click resubmission.
Intelligent Customer Segmentation
Find who needs remediation in seconds.
Custom Views filter your entire customer base by any criteria. Create views, save them, share with your team, or run as recurring reports.
Bulk Remediation Orchestration
Apply workflows to multiple cases at once.
Select filtered cohorts and apply remediation templates in bulk—automatically triggering AML re-screening, document requests, or identity re-verification cases.
Risk-Based Review Scheduling
Automate periodic re-verification based on risk.
Configure review periods by risk level, from annual reviews for high-risk entities to multi-year intervals for low-risk counterparties. Dotfile automatically computes review dates and flags cases due for remediation, triggering standardized workflows when review dates arrive.
Self-Service Document Collection
Customers update their own records.
Communication Hub sends templated requests with direct Client Portal links. Customers resubmit documents, update responses, or complete new checks.
Remediation triggers from every intelligence layer
Act on signals from monitoring, not manual reviews.
Company monitoring
Automatically flag customers for remediation when corporate registries show director changes, ownership shifts, or address updates across 50+ jurisdictions.
AML screening
Trigger enhanced re-verification when ongoing monitoring detects new sanctions hits, PEP status changes, or adverse media.
Document expiry
Auto-flag cases when identity documents, certificates of incorporation, or compliance records reach expiration dates.
Regulatory changes
Import customer lists impacted by new regulations via CSV and apply updated verification workflows instantly.
Risk profile changes
Monitor risk score evolution and identify customers requiring enhanced re-verification based on updated risk assessments.
Close compliance gaps without closing deals.
Identify remediation cohorts
Filter customers needing remediation using Custom View.
Configure remediation workflows
Build standardized templates defining which checks to run with conditional logic based on risk level.
Launch at scale
Apply templates to filtered cohorts using Bulk Actions, triggering re-verification across cases simultaneously with real-time progress tracking.
Automate customer outreach
Communication Hub sends templated requests with Client Portal links where customers self-serve document uploads and form updates.
Review & Close
Compliance team reviews only cases requiring judgment while bulk-approving cases that pass automated checks, with complete audit trails exported for regulatory evidence.
“We were able to import in Dotfile our entire investor base from multiple funds in minutes. It is also the first time that I am able to ditch my Excel risk matrix.”
Julien Fissette
Co-founder & CPO, Roundtable
Remediate at the speed your portfolio grows
Turn customer updates into continuous compliance—identify who needs review, trigger workflows at scale, and stay audit-ready without manual case-by-case operations.